Truck fire spotted on camera
A truck parked in a yard we monitor caught fire. Our team spotted the smoke on live cameras and called the fire brigade right away. Firefighters arrived within 5 to 7 minutes and controlled the fire before it spread.
Incident response
When something happens, we act in real time
Real-time incident verification, escalation, detailed reporting and video evidence, so small problems don't become big losses.
Our response playbook
Verified, escalated, documented
Verify
An agent confirms what's happening on live video before anyone is called, so there are no false dispatches.
Deter
Live voice-down, sirens and lights warn people off while PTZ cameras keep them in view.
Escalate
Police, fire services and your contacts are called in the order you choose, with details of what's happening.
Document
You get video clips and a written incident report, ready for police, insurers or your own records.
Real incidents
From our monitoring desk
Recent incidents at sites we monitor. Client details are hidden.
Rear-gate breach, police on site in minutes
Someone got into a yard through the rear gate. Our operator detected the breach, alerted police and notified the owner within 60 seconds. Police arrived in about 4 to 5 minutes.
Smoking in a hazardous area
At night, operators noticed someone smoking in a hazardous area at a gas station. They kept the person under PTZ observation and notified local authorities, who responded on site.
Loiterer at the gate, warned off
A person on a bicycle, carrying a long rod, loitered outside a yard gate late at night. Our system picked up the movement, our team issued a clear warning, and he left.
FAQ
Incident response questions
Who do you call when something happens?
We agree on an escalation list with you during setup: police, fire services, your managers, site contacts. Agents follow it for every incident.
Will police respond to a monitoring call?
Because our agents confirm incidents on live video, police receive a verified report of a crime in progress rather than an unconfirmed alarm.
How do I get footage after an incident?
We send clips and a written report, and you can request footage for any time period through our team or your app.